Professional Services & Augmented Consulting
Sia Partners management consultants, working alongside Heka data scientists, support the implementation of AI solutions for our customers, from the definition of the need to change management.
Heka relies on Sia Partners consultants and its 29 offices in 17 countries to deploy Heka solutions. Sia Partners consultants will be our customers' privileged contact to imagine how our products can meet their needs, to launch and lead the implementation of the solutions, to integrate them into the company's processes and drive change among the impacted teams. The proximity of Sia Partners consultants to Heka solutions is such that Sia Partners carries out enhanced consulting projects integrating the consultants' business skills and methodology with technological solutions that accelerate their intervention.
Support and evolution of solutions
Customers of our solutions have direct access to the support teams in charge of hosting and maintaining our solutions in operational conditions. Our support teams ensure that any difficulties encountered when using our solutions are taken care of and resolved, and guarantee the Service Level Agreements that have been signed.
Our support teams are also a privileged point of contact for our customers when they identify ideas for improving our solutions that can be integrated into the evolution roadmap. Customers of our "SaaS" solutions benefit, as part of their license, from full access to product upgrades.
Our hosted services
All of our AI solutions are based on our Heka technical platform, which provides the monitoring and technical management tools necessary for the operation of our solutions.
Heka can be hosted:
- On Partner clouds (AWS, Google Cloud Platform, Microsoft Azure, etc.)
- On our infrastructures
Our teams of data engineers monitor the production and maintenance in operational conditions of the Heka platform and the various solutions in compliance with the Service Level Agreements contracted with our customers.
✔ Average solution availability rate: 99.6%
✔ Service availability: 24/7
✔ 1 team dedicated to each solution to ensure corrective and evolutionary maintenance of the solution